Subscriptions now open for August.

FAQ

What forms of payment do you accept?

  • We currently accept payment by credit card, Google Pay, Apple Pay or PayPal.

What are your sensory bin containers made of?

  • Our Mama of Joy Sensory Bin containers are made of PET plastic. 

How should I store the sensory bin fillers?

  • The sensory bin fillers can be stored openly in the container without the lid as none of our fillers dry out (even our moldable sand). I do recommend storing the sensory bin fillers in the bags provided when not being used to help keep dirt and dust out of the fillers.

Can I order just the sensory bin contents without the container?

  • Yes, we offer Contents Only for each item. The kits consist of a filler, themed materials and props. The contents only option does NOT include the container/lid.

 

Common Subscription FAQ:

What sensory bin will I get and when will I get it?

  • Subscribe by the last day in the month to get next month's bin.
  • All subscription boxes will be mailed on the 3rd of each month (or the next business day if that falls on a Sunday or holiday).

When does my subscription renew?

  • All subscriptions auto-renew on the 15th of each month.
  • What if I want to cancel my subscription?
    • You can cancel at any time via your dashboard. 

How do I cancel or pause my subscriptions once subscribed?

  1. Go to https://mamaofjoysensoryplay.com/ and click the Manage Your Subscription link in the top menu bar. 
  2. Log in to your account or create an account if you have not already. (You will need to create an account if you are receiving an error message stating no account is found.)
  3. Choose the ‘Manage Subscription’ option under Account Details.

How do I change my monthly subscription to include a bin or contents only?

  • Please follow the instructions below if you choose to make a swap on your subscription.

    1. Go to https://mamaofjoysensoryplay.com/ and click the Manage Your Subscription link in the top menu bar. 
    2. Log in to your account or create an account if you have not already.
    3. Choose the ‘Manage Subscription’ option under Account Details.
    4. Here you will see your current subscription. Scroll down and click on ‘Products in your subscription’.
    5. Click ‘swap product’. You will then see the other monthly subscription option appear. Click ‘select’ and a new shipping rate will be calculated based on which listing you chose.
    6. Click ‘save changes’.
    7. You have now completed the subscription swap and your next auto draft on the 15th will reflect the price differences.

**Please note if at any time you choose to swap between subscriptions, the swap must be made BEFORE the 15th of the month.**

Shipping:

Do you ship internationally?

  • At this time, we can only accept orders from the 48 contiguous states in the US. 

    When will I receive my package?

    • Tracking numbers are emailed to you once a label is created. You can track the shipment by clicking on the link button in your email. 
    • All orders are shipped out within the next 2 - 3 business days. Business days do not include Sundays and all holidays observed by USPS.